About Us

Privacy Policy for LULOMANGDOW INC

1. Information We Collect
We collect several types of information to process your orders and provide our services:

Identifiers: Name, billing/shipping address, email address, phone number.
Commercial Information: Records of products purchased.
Payment Information: Credit/debit card numbers are processed directly by our secure payment processor (e.g., Stripe, PayPal). We do not store your full payment details on our servers.
Technical Data: IP address, browser type, device information, and information collected through cookies.

2. How We Use Your Information
We use your information to:

Process and fulfill your orders, including sending you tracking information;
Communicate with you about your order, account, or promotional offers (if you have opted in);
Screen orders for potential risk or fraud;
Improve and optimize our store.

3. Sharing Your Information
We share your information with third parties to help us use your data, as described above. For example:

Payment processors to secure payment;
Shipping carriers (e.g., USPS, FedEx) to deliver your order;
Analytics tools to understand site traffic.

4. Data Retention
We will retain your order information for 1 years unless you ask us to delete this information, unless we are required to retain it for legal or compliance reasons.

5. Your Rights
Depending on your location, you may have the right to:

Access the personal information we hold about you.
Request correction or deletion of your personal data.
Opt-out of marketing communications at any time (using the unsubscribe link in our emails).

6. "Do Not Track" Signals
Our Site does not alter its data collection and use practices when we receive a "Do Not Track" signal from your browser.

7. Children's Privacy
Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

What is neoprene?

Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

Why does StrideOn use neoprene in its products?

We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

Is neoprene waterproof?

Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

Is neoprene easy to clean?

Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

Does neoprene provide padding or protection for my belongings?

Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

How does neoprene feel to the touch / against my skin?

Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

Do StrideOn shoes with neoprene or other materials provide arch support?

Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.